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Guarantee
Guarantee
RETURNS
If you don't love it, return it. Read on for details regarding our 100% satisfaction guarantee, and for instructions on how to make a return.
Return Policy: We are committed to quality products and your satisfaction is 100% guaranteed. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a free replacement or a full refund of the price of the product. Shipping charges will not be refunded.
How to Return your product. Choose from two ways to return:
1. Damaged Returns: If your product arrives damaged or defective in some way we offer a hassle-free Photo Return process to speed replacement as follows:
1) Take a digital photo of damaged product and the shipping container (only if container is damaged).
2) Attach your photos to an email and send to otto@VectorArtLabs.com . Please include your order #, Shipping ID or Item # with a brief note indicating reason for return.
3) You will receive an email within 24-48 hours confirming that your photo return is being processed.
4) If your photo return is confirmed, you will not need to return the product. We will process the replacement based on your photos.
5) Please note if the damage or quality issue is not apparent in the photo, you may be required to return the product at your expense befor the return can be processed.
2) Regular Returns: You may return your product for a full credit of the product cost (excluding shipping charges) by following these simple steps:
1) email otto@vectorartlabs.com to obtain the return instructions for your order.
2) Ship your product back to us in the original packaging and enclose completed Return Request. Ship product at your expense via trackable method to:
VectorArtLabs.com Returns
1000 Topsail Drive
Vallejo, CA 94591
Trusted Art Seller
This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.
It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
Verified Returns & Exchanges
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
Description of Policy from Merchant:
Free Returns! If you don't love it, return it! Read on for our 100% satisfaction guarantee, and for instructions on how to make a return.
Verified Secure Website with Safe Checkout
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Verified Archival Materials Used
The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.
Description from Merchant:
Reproducing and selling art responsibly while meeting museum standard quality standards with environmentally friendly processes.